Wheelchair assistance is provided by third-party attendants contracted by individual airlines. Contact your airline to schedule assistance at no extra charge in advance of your travel. Airline contact information here.

Upon arrival to the airport on day of travel, the airline representative will call the attendant once you have identified yourself at the ticket counter. If you need assistance from the curb, the person traveling with you or dropping you off can obtain a wheelchair from inside the Terminal lobby to assist to the respective ticket counter.

If the person requiring assistance is driving themselves, they may park in one of the accessible parking spaces in the Terminal garage. However, they may also use the Pink Lot, as the driver is able to assist with bags from the car to the shuttle bus, and then again from the bus to the ticketing curb front.
 

• All entrances have accessible ramps from curb to the Terminal, and all facilities have elevators.
• Passengers can be met curbside, at baggage claim, or at the Meeting Point on the lower level.
• Only ticketed passengers with boarding passes are allowed beyond the security checkpoint. If a passenger with a disability requires assistance to/from the gate or medical equipment such as oxygen at the gate, a pass provided by the airline must be shown at the security checkpoint.

Elevators are available in the garage and Terminal. All elevators are equipped with emergency call buttons, Braille signage and raised numbers.

Carts are located on the front curb and at the Terminal on both the ticketing and baggage claim curb fronts for a nominal fee (cash and credit card accepted).

Restrooms accessible to individuals with disabilities are located in the Terminal and on the Concourse. Companion Care Restrooms are also available near Ticketing (before security) and by Gate 8 (after security).
 

Passengers and their traveling companions with a wheelchair, stroller, or service animal may use the entrance labeled as such. One of the staff on hand will open the lane to ensure the most direct access to security.
TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.  Call TSA Cares at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
To help expedite your passage through security, and for information on what items are allowed on the aircraft, visit the TSA online or call 1-855-787-2227. It is best to call approximately 72 hours ahead of travel.
 

Service animals are allowed throughout the airport in accordance with and as defined by Title II and Title III of the ADA. Emotional support animals, comfort animals, and therapy dogs are not defined as service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are also not defined as service animals. A doctor's letter does not lawfully make an emotional support animal a trained, service animal. Airlines have recently restructured their policies for transport of emotional support animals. Please refer to your airline's policy prior to arriving at the airport.
 

The indoor relief area is centrally located on the Concourse near gate 5. 

In case of emergency, audio visual fire alarms and automated external defibrillators are available throughout the airport.
 

All parking facilities offer handicapped spaces. The Terminal Garage offers accessible routes equipped with curb ramps. The Pink Lot operates a free shuttle bus that is wheelchair accessible. For more information, call 207-772-7028.
 

If you need assistance or would like to request an accommodation not listed here, please notify the ADA Coordinator at the email or phone number below. The ADA Coordinator will work with the respective tenants, contractors and/or concessionaires to meet a reasonable accommodation or modification.

Zachary R. Sundquist, A.A.E.

ADA Coordinator

Portland International Jetport

1001 Westbrook Street

Portland, ME 04102

zrs@portlandmaine.gov

207-756-8027