Below are answers to the most commonly asked questions about security, when to arrive at the airport, parking, ground transport and carry-on rules. Most other questions are answered in the text of our main web pages. If you don’t find the answer to your question, please email us, and we’ll do our best to get back to you.
No, there are no local property tax dollars used for Jetport projects. The people who travel pay for the costs for improvements.
PWM, the code given to the Jetport by the FAA, stands for Portland Westbrook Municipal. In the earliest days of aviation, pilots would navigate using a series of lights. The last set of lights before the runway in Portland was located in Westbrook.
That depends. Since the Jetport is part of the city of Portland, applications for its staff positions (when there are openings) are accepted through Portland’s Human Resources Department. If you’re looking for a job with an airline, rental car company, or as a screener, you need to go directly to that company. A list of companies may also be found on the Employment page of our website.
There are several hotels within a short drive of the Jetport. Many of them offer shuttle service.
No, unfortunately we do not have conference space available for rent.
Not at this time.
Yes. When open, our Visitor Information Booth staff is available to answer your questions. The booth is located in baggage claim.
For most travelers, our 5-story parking garage adjacent to the terminal offers the ideal combination of convenience and economy. For complete information about parking options (including rates and a map of the lots), please visit our Parking page.
Yes. Special parking spaces are available.
While we don't accept reservations for parking, there is rarely a shortage of parking spots thanks to our 5-story parking garage just steps away from the terminal. To get the most up-to-date status on parking availability, call Standard Parking, our parking provider, at 207-772-7028.
Our Long-Term (overnight) surface lot and parking garage rates are both $12.00 per day.
Taxi service may be arranged at our Ground Transportation booth located just outside Baggage Claim. Taxis are available from the first scheduled flight in the morning to the last flight in the evening, so you won’t have a long wait.
Yes. There are several hotels within a short drive of the Jetport and many of them offer shuttle service.
We recommend that you arrive 1 1/2 – 2 hours before your scheduled departure, especially during the early morning (5:30 a.m. – 7 a.m.), mid-morning/early afternoon (10 a.m. – 2 p.m.), or early evening (5 p.m. – 7 p.m.) rush periods. This should give you enough time to park, check-in and pass through screening.
Each passenger is permitted to bring one piece of carry-on luggage plus one personal item (such as a purse, briefcase, laptop computer, etc). For more information, contact your airline or visit www.tsa.gov.
Generally, as long as your medication is in the original container with the pharmacist’s label, you’ll be permitted to bring it on the plane. If you’re carrying medication that requires a syringe (like insulin), you’ll need to keep the insulin and syringe together. We advise carrying a note from your doctor (on his or her letterhead) explaining the medical need to carry the medication. For more information, contact your airline or the TSA.
Curbside check-in is not available.
Yes. Please note that when you pass through screening, you’ll probably be asked to remove the laptop from its carrying case. However, the TSA has recently made provision for cases specially designed to allow screening of the laptop without removal. Visit www.tsa.gov for details.
Guest passes are available for non-travelers to escort elderly travelers or minor children to the gate. You must obtain the pass from your airline (at their ticket counter) before making your way to security screening.
Yes, but you may not leave your vehicle unattended. Also, you will not be permitted to park at the curb and wait. The Jetport has designated a special area to park and wait for travelers, in the small lot across from baggage claim.
There are currently no storage facilities available at the Jetport.
Visit our Passenger Airlines page for an up-to-date listing of all our carriers.
You can book a flight directly with the airline, online or by phone; our Passenger Airlines page provides a direct link to each airline’s website, and their toll free numbers. You can also try a discount travel website such as farewatchdog.com. If you need expert advice, talk to your local travel agent.
Check the status of any flight at our Arrivals and Departures page. Once there, you may sort the flights by airline, flight number or time of day. The information is posted in real-time, updated every five minutes by the airlines.
Contact the airline you traveled with. If you’ve already left the airport, we advise using the airline’s website to report the missing luggage. Web addresses and telephone numbers for the airline baggage offices are listed on our Passenger Airlines page.
Contact the airline you traveled with. If you’ve already left the airport, we advise using the airline’s website to report the damaged luggage. Web addresses and telephone numbers for the airline baggage offices are listed on our Passenger Airlines page.
The Jetport terminal never closes, but all the airline ticket counters and concessions close during the night. Airline ticket counters are generally open two hours prior to scheduled departures.